JOB
DESCRIPTION
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POSITION TITLE: Program
Manager - IT |
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DEPARTMENT(S): IT |
FLSA STATUS: Salaried, Exempt |
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REPORTS TO: Group
Program Manager |
Location: |
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SUPERVISES: No One |
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POSITION SUMMARY: A Program Manager will work with the Business
and Technology teams to plan and successfully execute projects to its
completion according to the business needs. Program Manager may have to manage
multiple projects at a time and will be involved in managing Healthcare Technology
development projects.
KEY WORKING RELATIONSHIPS: Successful
accomplishments and primary accountabilities of this position will depend upon
establishing and maintaining effective working relationships with a variety of
people. Such people may include Milliman
Care Guidelines staff, clients, vendors, Milliman Corporate staff, and
visitors.
ESSENTIAL FUNCTIONS
AND KEY POSITION ACCOUNTABILITIES:
·
Work
closely with Product Management and IT teams to initiate, scope and launch new
projects
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Negotiate
time, scope and budget with project stake holders
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Collaborate with
functional managers to create and manage project information including plans,
schedules, resources, budgets, and use that information to create an integrated
program plan
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Resolve project schedule
conflicts and look for opportunities to increase coordination of activities
among the various projects and initiatives
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Track, measure,
and report on program progress, including but not limited to risks, resource
usage, and target/actuals for program budget and schedules
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Develop and
implement best-practice methodologies, processes, and metrics to optimize the
overall success, effectiveness, and efficiencies of programs
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Create and update
program dashboards with metrics for
productivity, utilization, and critical milestones
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Ensure that
information and communication about critical program activities flows
appropriately at all levels.
Experience and
Knowledge
§
Minimum
of 5 years experience managing software development programs
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Healthcare
IT experience a strong advantage
§
Expert
knowledge of project management best practices
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Practical
experience with risk analysis and conflict resolution
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Critical
thinking and strong analytical skills
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Ability
to work independently, handle multiple projects, perform under pressure and
meet deadlines
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Exceptional
written and verbal communication skills
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Strong
organizational, presentation, and customer service skills
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Proficient
in Microsoft Project, Microsoft Office, SharePoint
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A. Licensure/Certifications/Registrations/Permits:
Bachelor's degree required.
Project
Management Professional (PMP) certification preferred.
Knowledge, Skills and
Abilities
A.
Communication
1.
Requires
ability to communicate in English effectively both verbally and in writing.
2.
Ability
to follow appropriate communications channels.
3.
Professional
telephone and in-person etiquette.
4.
Excellent
oral and written communication skills required
B.
Team
Building/Interpersonal Skills
1.
Demonstrates
competency by maintaining positive, collaborative, and constructive
interpersonal relationships. Understands and practices the principles of
effective teamwork.
C.
Work
Prioritization/Flexibility/Adaptability
1.
Demonstrates
ability to prioritize work assignments and meet productivity and
quality standards.
2.
Effective
organizational skills.
3.
Demonstrated
ability to work concurrently on diverse projects. Maintain high standards for accuracy,
professionalism, productivity and confidentiality.
D.
Computer/Office
Skills
1.
Proficiency
with MS Office products including Word, Excel, Lotus Notes and Internet skills
required.
2.
Typing
and work-processing skills required.
3.
Proficiency
in data and report management skills.
4.
Proficiency
in records management skills.
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IN AN 8
HOUR WORKDAY, THIS JOB REQUIRES: R = RARELY (less than 1/2 hour per day) O = OCCASIONALLY (1/2 - 2.5 hours per day) F = FREQUENTLY (2.5 - 5.5 hours per
day) C = CONTINUALLY (5.5 - 8 hours per day) NA = NOT APPLICABLE |
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PHYSICAL
REQUIREMENTS |
R |
O |
F |
C |
NA |
Comments |
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Sitting |
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Stationary standing |
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X |
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Walking |
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X |
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Ability
to be mobile |
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X |
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Crouching (bend at knees) |
X |
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Kneeling/Crawling |
X |
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Stooping (bend at waist) |
X |
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Twisting (knees/waist/neck) |
X |
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Turn/Pivot |
X |
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Climbing |
X |
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Balancing |
X |
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Reaching overhead |
X |
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Reaching extension |
X |
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Grasping |
X |
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Pinching |
X |
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Pushing/pulling |
X |
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Typical weight: 20 lbs |
X |
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Maximum weight: 30 lbs |
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Can get assistance |
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Lifting/carrying |
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Typical weight: 5 lbs |
X |
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Maximum weight: 30 lbs |
X |
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Can get assistance |
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Other physical demands: |
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Keyboarding |
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X |
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SENSORY
REQUIREMENTS |
R |
O |
F |
C |
NA |
Comments |
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Talking in person |
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X |
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Talking on telephone |
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X |
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Hearing in person |
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X |
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Hearing on telephone |
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X |
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Other sensory
requirements: |
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Sight |
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X |
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ENVIRONMENTAL
SETTING |
Comments: Office cubicle |
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Other environmental requirements: |
None |
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The above is intended
to describe the general content of, and requirements for, the performance of
this job. It is not to be construed as
an exhaustive statement of duties, responsibilities, or requirements.
Status: Active
Date
Originated: October 21, 2009 Date(s)
Revised: